We pack our products as best we can to avoid damage in transit. However, occasionally items do get broken enroute to customers. In the first instance, please email us with pictures of the damaged items. We will aim to replace them as soon as possible, but we do need a video sent to us for insurance purposes. If the order is a special design/colour, we may not be able to match the first batch. In this case we may ask you to return all the order (we will pay return postage) and we will make you a new batch, which when fired at the same time, will all match. Due to fraud using AI, we must insist on a video only of the broken items, with your hand in the video (this makes it hard for AI generated fraud). The insurer also requires this from us.